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All Systems Operational

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MonavateOne Platform




Operational

Monavate B2B Platform




Operational

MonavateOne Sandbox Platform




Operational

Monavate B2B Sandbox Platform




Operational

Scheduled Maintenance

Schedule

July 24, 2026 4:00PM - July 27, 2026 12:45AM BST

Components

MonavateOne Platform

Locations

E6 Processor Service

Description

Mastercard has scheduled maintenance for the Global Clearing Management System (GCMS) from 24 July 2026, 16:00 BST (15:00 UTC) to 27 July 2026, 00:45 BST (23:45 UTC). During this maintenance window, there may be delays in the delivery of Mastercard clearing outbound files and related reports for the clearing processing days of 25 July 2026 and 26 July 2026. Please be assured that we will be monitoring actively and will keep you posted if there is any issue or further delay observed.

Monavate Production Platform Uptime

100.00%




Monavate B2B Platform Uptime

100.00%




Monavate Sandbox Platform Uptime

100.00%




Monavate B2B Sandbox Platform Uptime

100.00%




Monavate Production Platform Uptime

100.00%




Monavate B2B Platform Uptime

100.00%




Monavate Sandbox Platform Uptime

100.00%




Monavate B2B Sandbox Platform Uptime

100.00%




Monavate Production Platform Uptime

100.00%




Monavate B2B Platform Uptime

100.00%




Monavate Sandbox Platform Uptime

100.00%




Monavate B2B Sandbox Platform Uptime

100.00%




1

Upcoming Maintenances

1

Incidents Last 30 Days

3

Maintenances Last 30 Days

External Services

Monavate continuously monitors the platform and its services. Outages and issues will be posted and updated here.

History (Last 7 days)

Description

CardinalCommerce will be performing network and database system maintenance starting at 11:00 BST on July 16, 2026, through 11:00 BST on July 20, 2026. During this window, the most recent network and database updates for optimal performance and to prevent new exploits from being used against VCAS systems will be applied. This is being performed in high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.


Components

MonavateOne Platform


Locations

3DS Service


Schedule

July 16, 2026 11:00AM - July 20, 2026 11:00AM BST



July 16, 2026 11:00AM BST
UPDATE

The VCAS/Cardinal Scheduled Maintenance period has started.

July 20, 2026 11:00AM BST
UPDATE

The VCAS/Cardinal Scheduled Maintenance period has ended.

Description

Please be informed that the Mastercard data centre team has informed us of a scheduled maintenance for the Belgium Data Center (Impacted MIP: 2UX) From Friday, July 17, 2026, 09:00 PM (BST) to Sunday, July 19, 2026, 5:00 PM (BST) During this window, two ports from E6 will be gracefully shut down, while the remaining two ports will continue to operate fully. All transaction traffic will be rerouted to the unaffected ports before the maintenance begins, ensuring uninterrupted processing throughout the activity. There will be no impact on your transactions or other services, and no action is required from your side. This notice is shared purely for your awareness.


Components

MonavateOne Platform


Locations

E6 Processor Service


Schedule

July 17, 2026 9:00PM - July 19, 2026 5:00PM BST



July 17, 2026 9:00PM BST
UPDATE

The E6/Mastercard Scheduled Maintenance period has started.

July 19, 2026 5:00PM BST
UPDATE

The E6/Mastercard Scheduled Maintenance period has ended.
VCAS (3DS) Incident ReportedDegraded Performance

Incident Status

Degraded Performance


Components

MonavateOne Platform


Locations

3DS Service




July 15, 2026 8:52AM BST
INVESTIGATING

Cardinal monitoring has detected intermittent issues processing consumer authentication (3DS) transactions. They are investigating the cause and working urgently to resolve the issue. Reported Start Time: 15 July 2026, 7:09 GMT

July 15, 2026 11:22AM BST
RESOLVED

3DS services have recovered, and Cardinal are monitoring performance moving forward to ensure ongoing stability.