Header Image
Planned Maintenance In Progress

Updated a few seconds ago

MonavateOne Platform




Planned Maintenance

Monavate B2B Platform




Operational

MonavateOne Sandbox Platform




Operational

Monavate B2B Sandbox Platform




Operational

E6/Mastercard Scheduled MaintenancePlanned Maintenance

Description

Please be informed that the Mastercard data centre team has informed us of a scheduled maintenance for the Poland Data Centre. From Friday, May 22, 2026, at 9 PM (BST) to Sunday, May 24, 2026, at 5 PM (BST) During this window, two ports from E6 will be gracefully shut down, while the remaining two ports will continue to operate fully. All transaction traffic will be rerouted to the unaffected ports before the maintenance begins, ensuring uninterrupted processing throughout the activity. There will be no impact on your transactions or other services, and no action is required from your side. This notice is shared purely for your awareness.

Components

MonavateOne Platform

Locations

E6 Processor Service

Schedule

May 22, 2026 9:00PM - May 24, 2026 5:00PM BST


May 22, 2026 9:00PM BST
UPDATE

The maintenance period has started.

Scheduled Maintenance

LHV Scheduled MaintenancePlanned Maintenance

Schedule

May 25, 2026 12:00AM - 11:59PM BST

Components

MonavateOne Platform, MonavateOne Sandbox Platform

Locations

IBAN Service, IBAN Service

Description

Regarding the upcoming holidays in May 2026. Internal bank payments, instant payments (SEPA Instant), and UK Faster Payments (FPS) between banks will take place as usual and reach accounts within seconds. Cross-border payments and regular SEPA payments will not be processed on 1 May (Labour Day), as this is a TARGET2 holiday. BACS payments will also be delayed, and SWIFT payments may not be processed, depending on correspondent banks. Payments expected or initiated during the holidays that require manual attention will be resolved on the next working day after the holiday period. For important European payments, we recommend submitting them before 16:45 (EET) on 30 April to ensure they are processed and received as standard SEPA payments before the holiday. Important to note Bacs non-processing days: 4 May (Early May Bank Holiday – UK) 25 May (Spring Bank Holiday – UK) Please note that any BACS and SWIFT transactions falling on these holidays will be processed on the next business day.

Metrics

Monavate Production Platform Uptime

100.00%




Monavate B2B Platform Uptime

100.00%




Monavate Sandbox Platform Uptime

100.00%




Monavate B2B Sandbox Platform Uptime

100.00%




Monavate Production Platform Uptime

100.00%




Monavate B2B Platform Uptime

100.00%




Monavate Sandbox Platform Uptime

100.00%




Monavate B2B Sandbox Platform Uptime

100.00%




Monavate Production Platform Uptime

100.00%




Monavate B2B Platform Uptime

100.00%




Monavate Sandbox Platform Uptime

100.00%




Monavate B2B Sandbox Platform Uptime

100.00%




1

Upcoming Maintenances

1

Incidents Last 30 Days

2

Maintenances Last 30 Days

External Services

Amazon Web Services

Jira

Okta

Monavate continuously monitors the platform and its services. Outages and issues will be posted and updated here.

History (Last 7 days)

Tokenization Endpoint API FailuresPartial Service Disruption

Incident Status

Partial Service Disruption


Components

MonavateOne Platform


Locations

Card Management Service



May 20, 2026 10:50AM BST
INVESTIGATING

E6 have informed us that they are currently experiencing an issue with their Tokenization Endpoints, and are currently liaising with Mastercard/MDES to investigate this further. Already tokenized cards can still proceed with transactions as normal. We will provide further updates as we receive them.

May 20, 2026 11:41AM BST
RESOLVED

E6 have confirmed that the issue has been resolved with no failures since 11:21 BST.